<nailshooter41@[EMAIL PROTECTED]
> wrote
> I don't like any kind of warranty work, and I am pissed off if I get a
> warranty call on any aspect of our work.
>
> If it is for work I personally did, I am in disbelief. I have a great
> track record because I take the extra steps, and if I need to spend a
> little more time and effort to get the job I want for the client, I
> will spend it out of my own pocket if I have to. Not my first
> preference to pay extras myself, but I just hate sub par work. I hate
> warranty calls (embarrassing and costly) more than just about any
> aspect of business, just behind my taxes.
> I am known to tell my clients "well.... I know what you are saying,
> but I am find this hard to believe. Why don't I slip by a little
> later and I'll look at the XXXX together?" I am better than I used to
> be (mellowed?) and don't get indignant right off the bat.
>
> I know for many here this is something they have heard as much as I
> did when I was starting out: Do it right the first time and forget
> about it. Go on to the next project.
>
> This hits on Swing's point. Why not? Why not take the extra few
> minutes to be dead bang 110% sure of your work? It makes me proud and
> confident to know that I did a good job.
>
> It is good to be the guy on the phone with a little disbelief in your
> voice when someone tells you there is a problem with your work. It's
> better to be able to back up your disbelief when you see what the
> "problem" is when you see it.
>
> Before anyone starts in here, I am not saying I am perfect and not
> every single job gets my undying effort. But my goal is to make my
> work is as good as I can make it (within reason) before I turn it
> over. I make sure my client gets 110% of what they pay for.
>
> Belt and suspenders? Yup, that's me.
On the other foot, I periodically go through "3rd party inspections" prior
to closing on houses we build. While I welcome them for the most part, I
still find it about as _personal_ as a term final/paper in college, where
no
matter what you did good going in, the results of the one shot deal, and
for
all the world to see, is all that counts.
Sad thing is that most of the inspectors know less about good building
practices than I do, but _I_ must still defend/justify every "issue" they
come up with, right or wrong ( and all too often these days, the latter
...
you won't believe some of the crap these "licensed professionals" are
capable of) ... IOW, it ends up being a matter of personal pride and damn
hard not to take it any other way.
If I could build a house by myself, the way I work in my own shop, fine
...
but you can only "supervise" so much and the culture that builds today
doesn't give a warm bucket of spit about pride of workman****p, meaning you
constantly have to accept things you personally cringe at to get anything
accomplished ... to do otherwise is financial suicide, won't help you,
your
family, your kid in college, or even the folks buying the product (who,
these days, mostly don't know the difference, or even give a ****).
About the only relief I get from this constant barrage of crappy
workman****p
is in _my_ shop, on _my_ projects, where I have control over the amount of
"pride of workman****p" that goes into it.
Which is one reason why I have such a great deal of respect for guys like
Leon and Tom, who have reached a level where they can carefully pick and
choose jobs where the exercise of that option is a given.
One of these days ...
--
www.e-woodshop.net
Last update: 5/14/08
KarlC@[EMAIL PROTECTED]
(the obvious)
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