On Thu, 7 Aug 2008 19:53:18 -0700 (PDT), "nailshooter41@[EMAIL PROTECTED]
"
<nailshooter41@[EMAIL PROTECTED]
> wrote:
>On Aug 7, 8:38 pm, Tom Watson <no...@[EMAIL PROTECTED]
> wrote:
>
>> How often have you wondered at how a piece can fail one month after
>> the warranty is over. It is perfect engineering, according to its
>> lights.
>
>Honestly, I have never, ever wondered how to cut things that close.
>Never had any interest in that kind of horsecrap, and don't want to
>learn. I am not interested in cutting "that fine line" of cost v.
>utility.
>
>I don't like any kind of warranty work, and I am pissed off if I get a
>warranty call on any aspect of our work.
>
>If it is for work I personally did, I am in disbelief. I have a great
>track record because I take the extra steps, and if I need to spend a
>little more time and effort to get the job I want for the client, I
>will spend it out of my own pocket if I have to. Not my first
>preference to pay extras myself, but I just hate sub par work. I hate
>warranty calls (embarrassing and costly) more than just about any
>aspect of business, just behind my taxes.
>
>I am known to tell my clients "well.... I know what you are saying,
>but I am find this hard to believe. Why don't I slip by a little
>later and I'll look at the XXXX together?" I am better than I used to
>be (mellowed?) and don't get indignant right off the bat.
>
>I know for many here this is something they have heard as much as I
>did when I was starting out: Do it right the first time and forget
>about it. Go on to the next project.
>
>This hits on Swing's point. Why not? Why not take the extra few
>minutes to be dead bang 110% sure of your work? It makes me proud and
>confident to know that I did a good job.
>
>It is good to be the guy on the phone with a little disbelief in your
>voice when someone tells you there is a problem with your work. It's
>better to be able to back up your disbelief when you see what the
>"problem" is when you see it.
>
>Before anyone starts in here, I am not saying I am perfect and not
>every single job gets my undying effort. But my goal is to make my
>work is as good as I can make it (within reason) before I turn it
>over. I make sure my client gets 110% of what they pay for.
>
>Belt and suspenders? Yup, that's me.
>
>Robert
Absolutely five by five on that with you, brother.
It should never be any other way.
Regards, Tom.
Thos. J. Watson - Cabinetmaker
http://home.comcast.net/~tjwatson1/
tjwatson1ATcomcastDOTnet
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