On Aug 7, 8:38 pm, Tom Watson <no...@[EMAIL PROTECTED]
> wrote:
> How often have you wondered at how a piece can fail one month after
> the warranty is over. It is perfect engineering, according to its
> lights.
Honestly, I have never, ever wondered how to cut things that close.
Never had any interest in that kind of horsecrap, and don't want to
learn. I am not interested in cutting "that fine line" of cost v.
utility.
I don't like any kind of warranty work, and I am pissed off if I get a
warranty call on any aspect of our work.
If it is for work I personally did, I am in disbelief. I have a great
track record because I take the extra steps, and if I need to spend a
little more time and effort to get the job I want for the client, I
will spend it out of my own pocket if I have to. Not my first
preference to pay extras myself, but I just hate sub par work. I hate
warranty calls (embarrassing and costly) more than just about any
aspect of business, just behind my taxes.
I am known to tell my clients "well.... I know what you are saying,
but I am find this hard to believe. Why don't I slip by a little
later and I'll look at the XXXX together?" I am better than I used to
be (mellowed?) and don't get indignant right off the bat.
I know for many here this is something they have heard as much as I
did when I was starting out: Do it right the first time and forget
about it. Go on to the next project.
This hits on Swing's point. Why not? Why not take the extra few
minutes to be dead bang 110% sure of your work? It makes me proud and
confident to know that I did a good job.
It is good to be the guy on the phone with a little disbelief in your
voice when someone tells you there is a problem with your work. It's
better to be able to back up your disbelief when you see what the
"problem" is when you see it.
Before anyone starts in here, I am not saying I am perfect and not
every single job gets my undying effort. But my goal is to make my
work is as good as I can make it (within reason) before I turn it
over. I make sure my client gets 110% of what they pay for.
Belt and suspenders? Yup, that's me.
Robert
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