June 2nd I went to a local yarn store... owner was the only employee
there at the time, as is usual for the small shop.
She makes a itemized receipt by hand, tallies it up, and then
processes my credit charge with a printed charge slip... I signed it
and left. I'm usually there 1x / month and spend an average of $50
every time I go in.
I'm not a big customer, and I know she's never really taken me
seriously, and has always been kinda cool toward me, I'm not one of
the people who can come and hang around her shop all day, chatting and
knitting...
June 5th she calls me back "do you still have your receipt from the
other day"
(Not as if this is im****tant, but because I am disabled and often ill,
I happened to be asleep when she called in the mid afternoon.) I had
to look for it but I did. She explains that she undercharged me... I
ask her to hold on so I can get a calculator ( I was just ASLEEP lady)
and she starts yelling at me while I'm trying to tally up and see for
myself what happened. The whole time she is yelling at me. I have
on occasion misquoted a price on a custom item, or undercharged a
customer I was serving, and just had to "eat" my error.
When I've told friends in small business about how offended I was by
her yelling at me, they've mentioned that once the customer has left
the store, the transaction is finished... and that it's not legal for
her to call and ask me for the $ since it was her error, BECAUSE she
was too busy paying attention to her buddies who hang out there, to
pay attention to the customer actually Buying something.
I filed a complaint with the Better Business Bureau, and got a letter
(dated June 12) from the shop owner, that is kinda rude, and again
trying to bill me for the difference! Today, the 20th, she's just
left me a voice mail "reminding" me I own her the $.
am i legally obligated to fix her error? is she allowed to harass me
for the $?
I'm certainly not going to buy anything from her shop ever again, AND
I'm probably going to tell everyone I know.
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